Run inbound, outbound, or both — from one console
Predictive dialer, smart queues, agent workspace and supervisor live-view. Built on the same platform as our PBX, so it scales with your team.
Predictive, progressive and preview dialer modes. Per-list dispositions, callbacks, retries.
Skill-based routing, hold music, position announcements, SLA tracking, overflow rules.
Web-based softphone with CRM-link, hold/transfer/conference and real-time KPIs at a glance.
Live monitoring, whisper to coach, barge in, takeover. Queue dashboards your COO will actually look at.
Push every call event to Salesforce, HubSpot, Zapier or any URL. Cryptographically signed so your CRM knows the events are real.
Do-Not-Call lists per workspace + global TPS/FCC sync. Pre-call scrubbing means you do not redial people who said no.
Per-call announcements or workspace-wide policy. Each recording carries consent metadata — passes any audit.